Position Overview
We are seeking an experienced, technically talented, and detail-oriented IT professional to join a prestigious MSP as a Project Engineer. This role is ideal for someone with a strong infrastructure background who thrives in dynamic, fast-paced environments and is eager to continue growing both technically and professionally.
As a Managed Service Provider (MSP), they support the IT environments of multiple client organizations, ranging in size and complexity. This role requires a well-rounded engineer with hands-on experience across infrastructure disciplines particularly in network, server, cloud, and Microsoft 365 technologies.
Key Attributes
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Passion for delivering excellent client experiences
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Commitment to process adherence and continuous improvement
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Self-directed with a collaborative, team-oriented mindset
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High attention to detail and ability to prioritize tasks
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Strong verbal and written communication skills
Technical Experience Required
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Networking: TCP/IP, LAN/WAN, VPNs, VLANs, firewalls (Meraki, SonicWALL, Cisco ASA), switches, SNMP, STP, wireless, and storage (SAN/NAS)
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Windows Server: Administration, deployment, Hyper-V
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Microsoft Office 365: Administration and migration
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Cloud platforms: Azure, AWS
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Workstation OS: Windows 10, macOS
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Business applications: Microsoft Office, QuickBooks
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VOIP solutions: RingCentral or similar
Typical Projects
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Network infrastructure refreshes (firewalls, switches, wireless, ISPs)
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Subtenant network setups (segregated access for leased spaces)
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VOIP phone system implementations
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Server refresh and consolidation projects
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Cloud migrations (Azure, AWS, M365, Entra ID)
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Microsoft 365 tenant consolidation/split (for M&A)
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UPS system design and deployment
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Conference room technology implementation
Key Responsibilities
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Independently or collaboratively deliver IT projects based on technical expertise
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Review project scopes in coordination with design resources and other engineers
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Mentor junior technical staff as needed
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Log time and status updates daily (billing, CSAT, EAC compliance)
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Maintain/update technical documentation during and after projects
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Conduct knowledge transfer with support teams to ensure successful handoff
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Participate in weekly on-call rotation (typically 1 week/month)
Minimum Requirements
- 5+ years in infrastructure-focused IT support
- 3+ years delivering projects independently or in a lead role
- Legal authorization to work in the U.S.
- Valid drivers license and reliable insured vehicle Bachelors degree or equivalent education/experience
Additional Notes
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Full-time position with standard benefits
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Remote work with flexibility determined per project)
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Company-provided laptop, remote setup supplement, and hoteling workspace access
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Includes $100/month mobile and internet stipend
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May involve ad-hoc support for the service desk as needed
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Pre-employment background check required
